faq

Maintenance

1. What will you do to prepare my apartment before I move in?

Before you move in, we will paint, clean, and clean/replace the floor coverings.

2. Do I have to be present for a service technician to perform work?

No, but the Shillito Park staff will ask if it is ok to enter if you are not home if you are not there.

3. Do you have on-site maintenance?

Yes, we have on-site maintenance and after-hours emergency On-Call Maintenance.

4. An item in my unit needs repair. How do I get help?

Please call the Shillito Park front office to get help or put a work order in at your online portal, and we have technicians available for emergency repairs 24/7.

5. What happens if I am locked out?

Call the Shillito Park front office during office hours but if the lockout occurs after office hours, you must call a locksmith.

Amenities

1. Is parking available?

Yes – Shillito Park has open parking with a parking sticker and garages available for $50-$75 a month.

2. What amenities does the property offer?

We have sparkling salt water swimming pool, 24 hour fitness facility, koi pond and we back up to a 136 acre park.

3. During which time periods are the pools and decks available for use?

Shillito Park Apartments pool is open during from 10am - 9pm, 7 days a week.

4. Is your community pet friendly?

Shillito Park is pet friendly - contact our front office for more details.

5. What appliances are standard?

Stainless steel stove, fridge, range hood, and dishwasher.

6. Does Shillito Park offer furnished apartments?

We do not currently provide furnished apartments, although we can provide you with the number of a company that can rent furniture to you.

Admin

1. How long does it take for an application for Shillito Park Apartments to be approved?

Once all information needed to process the application has been received, final processing generally takes 24 - 48 hours.

2. What are my options for paying my rent?

Check, money order or online. Credit cards and debit cards are accepted at the Shillito Park Apartments online portal.

3. Am I required to purchase renter's insurance?

Yes, we require renters insurance at Shillito Park Apartments.

4. Which provider can I use for internet and cable?

Spectrum is the preferred vendor for Shillito Park Apartments and will provide the best rates.

5. If my situation changes can I get out of my lease?

Your lease provides for a termination fee if you need to end your lease before the end of the contracted term. Other options may be available. Consult Leasing Consultant for additional details.

6. How do I set up my utilities for my new home at Shillito Park Apartments?

You would call the electric and gas company to set the utilities up in your name.

7. Which utilities are included in my rent?

Trash is included but you will be billed for water and sewer.

Location

1. Is there public transportation within close proximity of Shillito Park Apartments?

Yes - public transportation stops regularly on Meridian St. just south of 38th street.

2. How do I get to your community?

We are in downtown Indianapolis - from 65 South, take the 38th street exit. Follow the exit for 1.8 miles, and turn left onto Meridian street - Shillito Park Apartments will be on the right.

For Future Residents

1. How can I apply for an apartment?

You can apply in the office or on line using our web portal.

2. How are maintenance issues handled?

All work orders at Shillito Park Apartments are completed within 24 hours.

3. What do you look for in the application?

Employment, income, rental history, credit, and criminal background information are a part of our screening process.

4. Where are the washer and dryer/hookups?

No washer/dryer connections in the apartment homes. They are in a separate laundry facility on the 1st floor.

5. Do I have to make an appointment or do you accept walk-ins?

We are glad to accept walk-ins at Shillito Park Apartments.

6. Does Shillito Park Apartments on Meridian offer a bonus if I was referred by one of my friends?